We work with smart, nice, driven people in solving complex problems and building products to improve Indonesia's logistics.
Are you ready to disrupt?
Customer Service
Jakarta • Contract-Based
Responsibilities
- Handle customer needs end-to-end
- Receive and process orders from customers
- Act as a liaison for order allocation with the operations team
- Bridge communication for shipment status updates and monitoring
- Facilitate shipment documentation and billing processes
- Handle customer inquiries and complaints promptly and effectively
- Coordinate with internal teams to ensure smooth operations and customer satisfaction
Requirements
- Minimum Diploma (D3) or Bachelor’s degree (S1) in any major (preferably Management, Communication, or Logistics)
- Strong communication skills (both verbal and written)
- Detail-oriented, proactive, and service-oriented
- Familiar with digital tools (Excel, Google Sheets, CRM, or internal systems)
- Able to work in a team and under pressure
- Experience in customer service or logistics is a plus
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