We work with smart, nice, driven people in solving complex problems and building products to improve Indonesia's logistics.
Are you ready to disrupt?
Customer Service Intern
Jakarta • Internship
Responsibilities
- Handle and follow up on inquiries from multiple channels (WhatsApp, Email, Hello Logisly), including answering general questions (FAQs)
- Escalate requests to relevant departments (POD, Invoice, registration, password reset, etc.) by creating tickets and monitoring resolution
- Create and follow up on RFQ requests in collaboration with the Allocation team
- Collect and upload data from Shippers and Transporters (location, PIC, KIR, driver’s license, etc.) into the platform
Requirements
- Final-year student or fresh graduate from any major
- Strong communication skills, both written and verbal
- Detail-oriented and able to manage multiple tasks
- Comfortable handling customer inquiries and problem-solving
- Familiar with Google Workspace or Microsoft Office
- Able to work in a fast-paced environment
- Based in Jakarta and available for full-time internship (min. 6 months)
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